Personal Effectiveness

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Micro-learning: Mastering Meetings and Groups
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Micro-learning: Leading with Stories
Critical Thinking
Micro-learning: Critical Thinking
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Micro-learning: Natural Networking
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Micro-learning: Influencing Well
If Then New
Design (and share) your If > Then statements, for a purposefully prompt towards action
Catherine Allison
How to influence decisions and boost gravitas with your voice
Video
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Upping your gravitas by silencing your inner critic and amplifying your inner coach
Video
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How to check your writing for clarity
Video
Bennew
Using the 'Rule of Three' to communicate memorable ideas
Video
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How to pause when presenting
Video
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Working with eye contact
Video
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The power of plain language in presentations
Video
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The power of 'You' in writing
Video
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What designers need to know about microcopy
Video
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Skills and mindsets for making mentoring meaningful
Video
RG
Setting mentoring relationships up for success
Video
Liz
The impact of coaching, and it's distinction from mentoring
Video
Sw
Practical pointers for authentic leadership
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Hilary
Coaching, and creating coaching cultures
Video
Ingrid1
Vocal confidence warm up exercises
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Ingrid2
Vocal techniques for clearer articulation
Video
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Growth Mindset Mantras
Tool
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How to command an on-screen presence
Video
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How to start writing
Video
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The secret to a successful Tone of Voice
Video
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How to write with authority for brands
Video
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Keep it simple. Quick and effortless copywriting
Video
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Writing in the active voice
Video
NO
Course Pack: The art of saying No (and how to say Yes)
Presenting
Course Pack: Purposeful presenting
Behave
Course Pack: Behavioural Insights
Charm
Course Pack: Charm School
GRO Wicon
eCourse: Go with the GROW model
Listening Pair Icons
eCourse: Are you listening?
Mentoringpairicons
eCourse: Meaningful Mentoring
Leadership Icon 2
eCourse: Leadership Styles, a primer
Charm Icon
eCourse: Charm School
Pairfeedbackicon
eCourse: Owning Feedback
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eCourse: Practicing a Coaching Approach
SE Tthumb
eCourse: Get SET with your Goals
eCourse
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eCourse: Time Management and Prioritisation
eCourse
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eCourse: Mastering Delegation
eCourse
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eCourse: Strengths to Influence
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Better Briefing: A bitesize guide from Baxter & Bailey
Tool
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Clear and simple copy
Video
MBT
Get your team talking to each other with a practical take on the Myers-Briggs personality test
Tool
Talking
Knowing me, knowing you
Tool
Tony
Course Pack: Decision Lab
Microicon
Course Pack: Micro-Habits
Mup
Course Pack: Managing Up
Feedback
Course Pack: Owning Feedback
ARC
Course Pack: Effective 1-1s
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What's your team's CAMPS score? Get a snapshot of engagement levels.
Tool
Listenup
Course Pack: Are you Listening?
Tension
And-But-Therefore — Try out a tested storytelling technique
Tool
Groups
Course Pack: Mastering Meetings & Groups
Page tosothat
To.... So That. A snappy structure to define the purpose of any meeting
Tool
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The voice in your head, and how to harness it — with psychologist Ethan Kross.
Audio
TA
Think Again, by Adam Grant
Book
The Art of Gathering, by Priya Parker
Book
RSB
Root, Stem, Branch — An organic approach for telling your own story
Tool
Diff
Never Split the Difference, by Chris Voss — Key ideas and takeaways from the best-selling-book on negotiation skills.
Book
Daniel
Mastering (Virtual) Presence, coach and facilitator Mike Sagun in conversation for the Conversation Factory
Audio
Circlesheila
Decoding Difficult Conversations — Sheila Heen unpacks the layers within those conversations you're probably avoiding.
Audio
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Course Pack: The Business Model Canvas
D Dslide
Course Pack: Delegation. Done
Albert
Course Pack: Defining Problems
Conflict
Course Pack: Constructive Conflict and Difficult Conversations
Inf
Course Pack: Influence IRL
Gravitas
Course Pack: Presence and Gravitas
Chatter Bottom
Chatter: Practical tools to apply, and harness the voice in your head
Icon Leadership Brand
eCourse: A Brand called You
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Course Pack: A Brand called You
Course Pack
MOM
Mitchell on Meetings — What we learned and where it led
Conf
Course Pack: Building Confidence
Scaling
Experiment with a 'Scaling Question' to better connect, learn and influence
WW
Course Pack: Writing Well
Cuddy Dog
Social psychologist Amy Cuddy shares powerful, actionable insights on the impact of our body language
TFF
Watch Sheila Heen explain why we need to be regularly asking for feedback, and what stops us from doing so.
Diff
Listen to former hostage Chris Voss share practical insights on better negotiation.
Time Tool
Experiment with Timeboxing for more focus and productivity
Time Tool
Build your time awareness, and reveal ways to boost productivity, with an Activity Log
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Time in tomatoes: build productivity and focus with the Pomodoro technique
PB
Six practical tools for building confidence and self-belief, shared by brain expert Ian Robertson
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Great questions to ask in coaching conversations, 1-1's and other curious contexts
Neg Slidetemplate
Course Pack: Navigating Negotiation
MT
Course Pack: Making Time
Orange
Practice the principles of persuasion from 'Godfather of Influence,' Robert Cialdini.
Circlestwo
How to be a meaningful mentor, insights from a purposeful podcast
Breathman
Mindful breathing — the foundation of focus and flow
Setback
Smarten your approach to setbacks, by trying out a Setback Story
To Think
Don't forget to diarise thinking time — experiment with a 'To Think' list
Silent Meeting
Make your next meeting a Silent Meeting
Can If Go
Immediately build your confidence, with a 'Can-If' statement
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Build belief by recognising small wins — Try a 'Done List'
Friction
Add some friction to your most common distractions
Fly
Channel that fly on the wall. Try some purposeful self talk to mitigate moments of doubt
Newcoachthumb
Micro-learning: Keeping a coaching mindset
Rest
Micro-learning: Setting Better Boundaries
Breathman
Micro-learning: Building Confidence
Premortemicon
Micro-learning: Feedback fundamentals
Presenting Head
Micro-learning: Purposeful Presenting
Time Team
Micro-learning: Finding Focus and Flow
Newpencils
Micro-learning: Writing Well
Coaching Criticism
Find the Coaching in Criticism. Things to try when feedback doesn't quite land
N Ngrab
Course Pack: Natural Networking
LWS
Course Pack: Storytelling
Spring
Experiment with a Springboard Story to communicate your change idea, and take people with you towards it.
Mentorsqarer
Evolve your 'inner mentor' — a short reflective exercise to focus your development, and the ways you can better support others
Do Story
Practical storytelling principles from Bobette Buster's book — Do: Story
Homework
Homework for Life: A ten-second daily ritual for noticing, capturing and practicing stories
Hear
Try this deep listening exercise for deeper connection and better conversations
5
Discover the impact a five minute favour can have on your relationships, and network building
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Experiment with the BRAIN model for confident decision making and problem solving
VCR
Course Pack: Voice Gym. Building your vocal confidence
22
A three minute mindset exercise, to support a coaching approach
Good Qs
Smart ways to frame questions in your next mentoring session
Car Words
Try out the CAR technique, and upgrade your understanding when interviewing someone.
J Zicon
Five powerful questions for adding impact and insight to your next interview.
Mup Icon
Five tactics for influencing those more senior
Carol Thumb
Micro-learning: Getting into a Growth Mindset
Premortemicon
Solve problems before they happen with pre-mortems
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A checklist for checklists — five things to tick off when developing a checklist
BID pic
Share genuinely useful feedback with the BID model
Pencilsoff
Seven things to avoid when writing at work
Meetings
Finding fortitude, and follow on experiments
Confidence Ecourse
eCourse: Confidence Mastery
eCourse
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Time Blocking, and bringing some colour into your calendar
Video
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Kas's reflections on listening and questioning well
Video
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Matteo's coaching reflections
Video
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eCourse: Difficult Conversations
eCourse
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Worksheet: Owning Feedback
Worksheet
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Worksheet: Time Blocking
Worksheet
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Raul Aparici on mitigating impostor syndrome
Video
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Book Club: New Methods for Women — With Sharmadean Reid MBE
Audio

Experiment with a 'Scaling Question' to better connect, learn and influence

Scaling Questions are useful when we want to focus a conversation on change, and get a read on where someone is currently in relation to it. Drawn from the counselling profession; thought-provoking, quantified questions (typically on a scale of 1-10) can be paired with a follow-up question, used to initiate reflection and action. In this punchy resource, we introduce Scaling Questions and share some relevant examples so you're able to experiment with the approach for more insight and influence.
Scaling

Experimenting with a scaling question

Scaling Questions have two parts:

1
The Scale Question

For example imagine you're asking a peer for some feedback on a presentation you've just delivered.

You could ask: On a scale of 1—10, how well you do think I just delivered the client presentation?

or, imagine you're having a conversation with your team-member about how confident they're feeling about a forthcoming project launch.

You could ask: With the coming kick off in mind how confident are you feeling on a scale of 1—10?

And once you've received your score by reply, you can lead into a purposeful follow up question.

2
The Reflective Question

The purpose of the Reflective Question is get someone thinking about steps towards positive change. So in relation to the examples above,

You could ask by follow up: 6. Thanks, that's really helpful to know! What do you think would have taken it to an 8 or a 9?

or, in relation to the client kick off...

You could ask: Wow. 9, that's great! Is there anything particularly different we've done to last time, and why you didn't give a lower score?

Good to know

Scaling Questions are powerful as they get people thinking in terms of quantities and specifics, and (through good follow up Reflective Questions) encourage people to consider change in focussed an incremental ways. Scaling Questions can therefore be a helpful way to help track progress towards specific goals — "Getting from a 6 to an 8". Small changes in the service of desired outcomes.

Pro tip: Try disallowing anyone to score themselves as a 7. It's often a bit of an easy, sit on the fence, neither-here-nor-there score. Considering where we are either side of 7 can often be revealing, and lead into better Reflective Questions.

5
How can you use a Scaling Question in your interactions with a client, colleague, friend or family member today. What will you ask? How will you follow up the score they share? And what did the conversation reveal?

Let us know how you got on below